Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure.
It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to Flower Bank at our shop, over the phone or online will be held with the utmost care, and will not be used in ways to which you have not consented.

A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please contact us via our contact form.

Our lawful basis for processing personal information

Flowerbank.co.uk relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.

Contract

We collect and process your personal information in order to fulfill the order that you place with us, and in accordance with our contract with you to fulfill your order. The type of personal information we collect is listed under the section “What data do we collect and why do we need it”

Legitimate Interest

We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims

Consent

We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out. Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.

Legal Obligations

Flowerbank.co.uk is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over flowerbank.co.uk. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.

What information do we collect from you and why do we need it ?

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information.

At checkout we ask for the following personal information.

Customer’s full name, email address and mobile number

  • We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. Your personal data is sent over to a third party that provides email marketing, and direct marketing
    campaign services
  • We will also use the customer’s email address in the event that we need to make substitutions. Please do ensure that email addresses are accurate.
  • Your transaction and credit card details are stored at our payment provider – PayPal. They ensure security of your transactions and prevent fraud.

Recipient’s full name and address.

  • We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.

As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly.

We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

What additional data do we collect when you use our website?

We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, your IP address, and your device’s geo location.

How can you remove your personal information from our system ?

You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.

Please send us an email at info@flowerbank.co.uk outlining your request and we will reply within 7 working days

Further, please note that for us to consider your request the following criteria must be met:

We would need you to provide us with a copy of two of the following means of identification:

  • Passport
  • Birth certificate
  • Driving license
  • Utility bill (covering the last 6 months)
  • Your email must originate from the same email address linked to the account that you are requesting information about.
  • Your email must originate from the same email address linked to the account that you are requesting deletion.
  • There are no pending amounts that need to be paid.
  • At least 10 days have passed from your most recent transaction.
  • There are no active law enforcement requests about your transactions

Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.

How can you request the data that we store about you?

You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at info@flowerbank.co.uk outlining your request
and we will reply within 7 working days.

Further please note that for us to consider your request the following criteria must be met

We would need you to provide us with a copy of two of the following means of identification:

  • Passport
  • Birth certificate
  • Driving license
  • Utility bill (covering the last 6 months)
  • Your email must originate from the same email address linked to the account that you are requesting information about.

Email Newsletters

We don’t yet offer an Email newsletter, but we may introduce this in the future. This service will bring you details of monthly special offers and product promotions as well as information on new products.

If you wish to subscribe to our newsletter service please send an email via contact form stating your request.

Unsubscribe Policy

We only send promotional e-mails to those who want to receive it. If you wish to opt-out of this service, please email info@flowerbank.co.uk with a subject title of ‘Unsubscribe’ from the same email address that is receiving any promotional emails.
You can subscribe again at any time by following the procedure above.

If you have any questions please email our Customer Services Team via contact form

Cookies

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognise you each time you return to the Flower Bank website. On arrival your cookie then `handshakes` with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page. The cookies that we will use on our website are:

  • Google analytics

This is a ‘tracking cookie’ that allows us to collect data about website visits – such as the pages that are visited, time spent on a page, bounce rates and conversion data. This information is used to improve the website and make it easier for future website
visitors to navigate and use the website.

Security

We take the security issue very seriously. Our online ordering system is based on the SSL 128 bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you’ll be able to conduct end-to-end
encrypted transactions without fear of an intermediary obtaining your credit card information.

Information Automatically Logged

We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket.